OUR BUSINESS AND HOW WE OPERATE
1300 Cleaning Group is a family owned and proudly Australian business. Started six years ago in Queensland we earned a great reputation for supplying a high-quality service from start to finish.
We very quickly had customers from across South East Queensland requesting our services so we expanded to cover the whole of Brisbane, All Gold Coast Suburbs plus Ipswich and its surrounding suburbs. We now also service northern NSW!
From the point of first contact with our permanently staffed offices in Milton and the Gold Coast, you will receive professional advice and a personal service to supply you with a fixed price quotation to cover your cleaning requirements.
If you choose to use our services we will liaise with you to supply a date and time to suit you and a booking confirmation will be sent to you detailing all that is involved.
You will also be given an arrival time with a 30-minute window. This is to allow for travel times and traffic we may encounter. Should we, for any reason, be delayed for longer than the 30 minutes or be running ahead of schedule you will receive a phone call updating you. You will never be left guessing if we are coming. Our cleaning technicians are trained to update the office throughout the day so that the office staff can be in control and supply you, the customer, with up to date information
Upon arrival, our cleaning technician/s will introduce themselves to you and confirm that the information they have on their job sheet matches what you have requested. They will walk around your property with you and discuss your areas of concern to ensure all areas are covered.
The cleaning is undertaken with the utmost care and respect for your property and once complete your technician will perform a final inspection before letting you know they have finished.
Our focus is on supplying a quality service at an affordable price. We will never be the cheapest quote out there as quality cannot be achieved by cutting corners. Our customers come back to us time and time again due to our high focus on customer service and satisfaction.
Our priority is you, our customer, and our commitments are to supply you with the best service possible utilizing the best quality equipment and the best quality detergents. We have a passion for what we do and take pride in every facet of our business.
We offer and provide:
- 100% customer satisfaction guarantee
- Price promise. You are charged as quoted, no extra costs upon completion
- Competitive and reasonable pricing
- Excellent quality of workmanship, cleaning and responsibility
- Full insurance to $20,000,000 (twenty million dollars)
- Family owned and operated wholly Australian business
- Professional, reliable, friendly and helpful service and care