OUR BUSINESS AND HOW WE OPERATE
1300 Cleaning Group is a family owned and run Australian business. Started 5 years ago on the Gold Coast we earned a great reputation for supplying a high quality service from start to finish.
We very quickly had customers from further afield requesting we do their work so we expanded out to cover the whole of Brisbane, to Ipswich and surrounding suburbs and we now also cover northern NSW.
From the point of first contact with our permanently staffed office you will receive professional advise and a personal service to supply you with a fixed price quotation to cover your cleaning requirements.
If you choose to use our services we will liaise with you to supply a date and time to suit you and a booking confirmation will be sent to you detailing all that is involved. You will also be be given an arrival time with a 30 minute window. This is to allow for travel times and traffic we might encounter. Should we for any reason be delayed longer than the 30 minutes or be running ahead of schedule you will receive a phone call updating you. You will never be left guessing are they coming or not. Our cleaning technicians are trained to update the office throughout the day so that the office staff can be in control and supply you, the customer with up to date information
Upon arrival the cleaning technician/s will introduce themselves to you and confirm that the information they have on their job sheet matches what you have requested. They will walk around your property with you and discuss areas of concern with you to ensure all areas are covered.
The cleaning is undertaken with the utmost care and respect for your property and after the cleaning has been completed the cleaning technician will do a final inspection before letting you know they have completed the cleaning works.
Our focus is on supplying a quality service at a reasonable price. We will never be the cheapest quote out there as quality cannot be achieved by cutting corners just to be cheap and win a job. This is not our business model and our success has been built on this basis. Our customers come back to us each time they want a cleaning service and this is due to our high focus on customer service and satisfaction.
Our priority is you, our customer and our commitment is to supply you with the best service possible utilizing the best quality equipment and the best quality detergents. We have passion for what we do and take pride in every facet of our business.
We offer and provide:
- 100% customer satisfaction guarantee
- Price promise. You are charged as quoted, no extra costs upon completion
- Competitive and reasonable pricing
- Excellent quality of workmanship, cleaning and responsibility
- Full insurance to $20,000,000 (twenty million dollars)
- Family owned and operated wholly Australian business
- Professional, reliable, friendly and helpful service and care